Shipping policy

SHIPPING: All orders are shipped from Melbourne, Australia. We currently only offer domestic shipping within Australia, international shipping may be arranged upon request. For inquiries, please contact us at support@pinchyspressons.com.au.

GENERAL INFORMATION: Most orders will dispatch between 5-7 days. Due to Pinchy's press-ons being a made-to-order product, our shipping times reflect this.
All orders are sent via Australia Post, who advise a 2-6 day window for domestic deliveries. You will receive a tracking number when purchasing from our store via Email, excluding sizing kits.
LOST PACKAGES: We are not responsible or obligated to replace or refund packages delivered to the address provided at checkout. If a package is marked “Delivered,” please first check your order to ensure the shipping address provided was correct. If the address provided was correct, contact the local post office responsible for delivering the package (found on the tracking page). They will be able to assist you in recovering your package.


RETURN TO SENDER: Immediately contact the carrier if your tracking information says an attempt to deliver was made, or is deliverable and being returned to sender. Typically this means there is an error in the shipping address provided, or the carrier was unable to deliver your package and needs your assistance. If they are unable to redeliver your package, please email support@pinchyspressons.com.au with the issue, order number, and/or correct shipping address immediately. 
Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be refunded less shipping costs.

DELAYED: Immediately contact the carrier if your tracking information says delayed. Typically this means additional information is needed to deliver your package. If they are unable to deliver your package, please email support@pinchyspressons.com.au with the issue, order number, and/or correct shipping address.